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Shipping and returns

We ship all over the world with different affiliated couriers, depending on the destination.

In case you have specific questions you can always contact us by sending an email to

Information on the status of your shipment

As soon as your order is shipped, you will receive an email with a link to the courier's website with tracking information.

If you have registered as a user, you will be able to view this information in your personal account at any time.

Taxes and customs

Taxes and customs costs depend on the country of destination.

As regards Italy, taxes (VAT) are already included and there will be no extra costs on delivery.

In some countries, however, the price does not include import taxes and customs and payment of these may be required upon delivery.

To find out the final price, remember to enter the country where the delivery will take place.

Quick and easy returns

We hope that you will love our products and that they will be useful for hugging your baby... in any case, should you change your mind, you can return or exchange under the conditions described below.

You can exercise this right within 14 days of receiving your order by sending an email to, to which we will respond giving you precise instructions on how to ship the product(s).


    • Return shipping must take place within 14 days of receiving your order.
    • The products must be in perfect condition.
    • The products you wish to return must be returned in a resalable condition, so be sure to return everything in its original condition, including information material and any accessories.
    • Used products cannot be accepted as returns. A product is considered used when it is used with a child.
    • You may use any courier at your discretion, cost and risk.
    • Once the product(s) has been received, it will be inspected and if the conditions are met we will proceed within 14 days to refund your purchase through the channel/platform you used.
    • If your return does not occur under the conditions listed above, we will not be able to issue a refund and the package will be sent back to you.
    • If you placed your order with a gift card or voucher, and the product qualifies for return, a new code will be issued within 14 days of receipt.
    • Any refund may have a maximum value of the amount paid to Mhug. We will not refund any taxes or customs costs, nor shipping costs spent by you to send the product to us.