Shipping and returns
SHIPPING AND RETURNS
PHOTOS OF THE VARIOUS PACKAGING
We ship worldwide with various affiliated couriers, depending on the destination.
In case you have specific questions you can always contact us by sending an email to firstname.lastname@example.org.
Information on the status of your shipment
As soon as your order is shipped, you will receive an email with a link to the courier's website with tracking information.
If you are registered as a user, you will be able to view this information in your personal account at any time.
Taxes and customs
Taxes and customs costs depend on the country of destination.
As far as Italy is concerned, taxes (VAT) are already included and there will be no extra costs on delivery.
In some countries, however, the price does not include import taxes and customs and the payment of the same may be required upon delivery.
To find out the final price, remember to enter the country where the delivery will take place.
Quick and easy
We hope that you love our products and that they can be useful for you to hug your baby... in any case, should you change your mind, you can return or exchange under the conditions described below.
You can exercise this right within 14 days of receiving your order by sending an email to email@example.com, to which we will reply giving you precise instructions on how to ship the product(s).
- The return shipment must take place within 14 days of receiving your order.
- The products must be in perfect condition.
- The products you wish to return must be returned in resalable condition, so be sure to return everything in its original condition, including information material and any accessories.
- Used products will not be accepted as returns. A product is considered used when it is used with a child.
- You can use any courier at your discretion, at your cost and risk.
- Once the product/s has been received, it will be inspected and if the conditions are met we will proceed within 14 days to refund the purchase through the channel/platform you used.
- If your return does not take place under the conditions listed above, we will not be able to issue a refund and the package will be returned to you.
- If you placed your order with a gift card or voucher, and the product is eligible for return, a new code will be issued within 14 days of receipt.
- Any refund may have the maximum value paid to Mhug. We will not refund any taxes or customs costs, nor the shipping costs you paid to send us the product.